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Welcome to The Office Desks Sales Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website at www.theofficedesks.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

Professional Note: These terms are designed to create a transparent relationship between our business customers and The Office Desks Sales Store, ensuring smooth transactions for your office furniture needs.

1. Website Use and Intellectual Property

1.1 Authorised Use

Our website is intended for business professionals and organisations seeking premium office furniture solutions. You may use our site to:

  • Browse our range of ergonomic and specialist office furniture
  • Make purchases for your business needs
  • Access product information and specifications

1.2 Intellectual Property Rights

All content on our website, including product designs, descriptions, images, and our branding, are the property of The Office Desks Sales Store or our suppliers and are protected by intellectual property laws. You may not:

  • Reproduce, distribute, or modify any content without our express permission
  • Use our product designs or specifications to create competing products
  • Scrape or systematically collect data from our website

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our professional-grade office furniture, including:

  • Ergonomic chairs (24-hour models, bariatric, anti-static ESD)
  • Boardroom and meeting furniture
  • Specialist work environment solutions
  • Office storage and accessories

While we strive for accuracy, slight variations in colour or materials may occur. Product dimensions are approximate.

2.2 Specialist Items

Certain products have specific considerations:

  • Anti-Static ESD Chairs: Performance depends on proper setup and maintenance
  • Bariatric Chairs: Designed for specific weight capacities as specified
  • Combination Boards: May require professional installation

3. Ordering and Payment

3.1 Order Process

When you place an order:

  1. You receive an order confirmation email
  2. We process your order within 1-2 business days
  3. You receive shipping confirmation with tracking details

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details.

3.3 Pricing and Taxes

All prices are in GBP and include VAT where applicable. We reserve the right to adjust prices due to supplier changes or errors, though we will honour the price at the time of your order.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

Method Cost Carrier Delivery Time Tracking
Standard Shipping £12.95 DHL/FedEx 10-15 business days Full tracking
Free Shipping Free (orders over £50) EMS 15-25 business days Basic tracking

4.2 Delivery Areas

We ship to most regions except:

  • Certain parts of Asia (as specified at checkout)
  • Other remote regions (confirmed during order processing)

4.3 Delivery Responsibilities

Once items are delivered to your specified address:

  • You become responsible for the goods
  • Please inspect items immediately for damage
  • Report any issues within 48 hours (see Section 6)

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery, provided:

  • Items are in original condition (unused, unassembled)
  • All packaging, tags, and documentation are intact
  • You provide proof of purchase

5.2 Non-Returnable Items

For hygiene and safety, these cannot be returned unless defective:

  • Opened Anti-Static ESD Chairs
  • Bariatric Office Chairs (custom specifications)
  • Installed Combination Boards

5.3 Return Process

To return an item:

  1. Email [email protected] with your request
  2. Await return authorization (within 2 business days)
  3. Repackage securely in original packaging
  4. Ship to our Sunderland facility with tracking

5.4 Refunds

Upon receipt and inspection:

  • Refunds processed within 5 business days
  • Original shipping costs non-refundable (unless our error)
  • Refunded to original payment method

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours with photos
  • We will arrange replacement or return at no cost
  • For large items (e.g., cluster desks), we may send a technician

7. Customer Responsibilities

As our valued customer, we ask you to:

  • Provide accurate delivery and payment information
  • Inspect deliveries promptly
  • Follow assembly and usage instructions for specialist items
  • Contact us promptly with any concerns

8. Limitation of Liability

The Office Desks Sales Store shall not be liable for:

  • Indirect or consequential losses
  • Issues arising from improper product use
  • Delays caused by events beyond our reasonable control

Our total liability shall not exceed the purchase price of the goods in question.

9. Governing Law

These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

10. Changes to These Terms

We may update these terms periodically. The current version will always be available on our website.

11. Contact Us

For questions about these terms or our products:

Email: [email protected]
Phone: +44 (0)191 123 4567
Address: 66 Silksworth Ln, Sunderland, GB SR4R 1GA

Professional Commitment: At The Office Desks Sales Store, we’re dedicated to providing business professionals with high-quality office furniture solutions backed by transparent policies and excellent customer service.