At The Office Desks Sales Store, we are committed to delivering premium office furniture solutions to businesses and professionals worldwide. Our comprehensive shipping and returns policy ensures a seamless experience when purchasing our ergonomic chairs, boardroom furniture, and specialist work environments.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and public holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

  • Standard Shipping (£12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after dispatch
    • Includes full tracking and insurance
  • Free Shipping (orders over £50) – via EMS
    • Delivery within 15-25 business days after dispatch
    • Basic tracking available

Note: Delivery times may vary for remote locations. We currently do not ship to certain parts of Asia and other specified remote regions.

Accepted Payment Methods

We accept all major credit cards and secure payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Returns & Exchanges

We stand behind the quality of our professional-grade office furniture. If you’re not completely satisfied with your purchase, please review our straightforward returns process below.

Eligibility

You may return or exchange most items within 15 days of delivery, provided:

  • The item is in original condition (unused, unassembled with all packaging)
  • All tags, protective coverings, and documentation are intact
  • You provide valid proof of purchase

Non-Returnable Specialist Items

For hygiene and safety reasons, the following items cannot be returned unless defective:

  • Anti-Static ESD Chairs (opened packaging compromises anti-static properties)
  • Bariatric Office Chairs (custom weight specifications)
  • Combination Boards (installed writing surfaces)

Return Process

To initiate a return or exchange:

  1. Submit a Request: Email [email protected] with your order number and details using our template below
  2. Receive Authorization: Our team will respond within 2 business days with return instructions
  3. Package Securely: Repack items in original packaging with all accessories
  4. Ship Back: Use a trackable shipping method to our Sunderland facility

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Office Desks Team,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:

Product Name: [e.g., Alpha Plus Office Chair, Model XYZ]

Reason: [Please specify – wrong item, defective, etc.]

Please advise next steps at your earliest convenience.

Best regards,

[Your Full Name] [Your Contact Number]

Refund Processing

Once we receive and inspect your return:

  • Timeline: Refunds are processed within 5 business days of receipt
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges of equal value:

  • Follow the standard return process above
  • Specify your desired replacement item in your request
  • We’ll ship the new item once the return is received (additional shipping may apply)

For higher-value exchanges, you’ll be invoiced for the difference after return processing.

Damaged or Defective Items

If your Braemar Pro Office Furniture or other item arrives damaged:

  • Contact us within 48 hours of delivery with photos of the damage
  • We’ll arrange a replacement or return at no cost to you
  • For large items like cluster desks, we may send a technician for assessment

Return Shipping

Customers are responsible for return shipping costs unless the return results from our error. We recommend:

  • UK Returns: Royal Mail Special Delivery (insured)
  • International Returns: DHL/FedEx with full tracking

Our return address:
The Office Desks Sales Store
Returns Department
66 Silksworth Ln
Sunderland, GB SR4R 1GA

Professional Tip: For heavy items like boardroom chairs or bench desks, consider using our original freight provider for return logistics.

Need Assistance?

For any questions about our shipping or returns policy for your 24-hour office chairs or other professional furniture solutions, please contact our customer service team: