At The Office Desks Sales Store, we stand behind the quality of our premium office furniture solutions. We want you to be completely satisfied with your purchase of our professional-grade ergonomic chairs, boardroom solutions, and specialist work environments. Please review our policy below for returning or exchanging items.

1. Return & Exchange Eligibility

You may return or exchange most items within 15 days of delivery, provided:

  • The item is in its original condition (unused, unassembled with all original packaging)
  • All tags, protective coverings, and documentation are intact
  • A valid proof of purchase is provided

Important Note:

The following specialist items cannot be returned for hygiene/safety reasons unless defective:

  • Anti-Static ESD Chairs (opened packaging compromises anti-static properties)
  • Bariatric Office Chairs (custom weight specifications)
  • Combination Boards (installed writing surfaces)

2. Return Process

To initiate a return or exchange:

  1. Submit a Request: Email [email protected] with your order number and details using our template below
  2. Receive Authorization: Our team will respond within 2 business days with return instructions
  3. Package Securely: Repack items in original packaging with all accessories
  4. Ship Back: Use a trackable shipping method to our Sunderland facility

Return Request Template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Office Desks Team,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:

Product Name: [e.g., Alpha Plus Office Chair, Model XYZ]
Reason: [Please specify – wrong item, defective, etc.]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

3. Refund Processing

Once we receive and inspect your return:

  • Timeline: Refunds are processed within 5 business days of receipt
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

4. Exchange Process

For exchanges of equal value:

  1. Follow the standard return process above
  2. Specify your desired replacement item in your request
  3. We’ll ship the new item once the return is received (additional shipping may apply)

For higher-value exchanges, you’ll be invoiced for the difference after return processing.

5. Damaged or Defective Items

If your Braemar Pro Office Furniture or other item arrives damaged:

  1. Contact us within 48 hours of delivery with photos of the damage
  2. We’ll arrange a replacement or return at no cost to you
  3. For large items like cluster desks, we may send a technician for assessment

6. Return Shipping

Customers are responsible for return shipping costs unless the return results from our error. We recommend:

  • UK Returns: Royal Mail Special Delivery (insured)
  • International Returns: DHL/FedEx with full tracking

Our return address:

The Office Desks Sales Store
Returns Department
66 Silksworth Ln
Sunderland, GB SR4R 1GA

Professional Tip: For heavy items like boardroom chairs or bench desks, consider using our original freight provider for return logistics.

For any questions about our returns policy for your 24-hour office chairs or other professional furniture solutions, please contact our customer service team at [email protected] or +44 (0)191 123 4567.