FAQ

What types of office furniture do you specialize in?

We offer a comprehensive range of professional workspace solutions including ergonomic office chairs (24-hour, bariatric, and anti-static ESD), boardroom furniture, storage solutions (bookcases, combination cupboards), and specialized items like audio visual furniture and cable management systems.

Are your office chairs suitable for all-day use?

Yes, our 24-hour office chairs and Braemar Pro/Alpha Plus ranges are specifically designed for extended use with premium lumbar support and durable mechanisms. We recommend reviewing product specifications for weight capacities and adjustability features.

Do you offer furniture for specialized work environments?

Absolutely. We provide anti-static ESD chairs for technical environments, bariatric chairs for enhanced weight capacity, and audio visual furniture with protective padding for delicate components.

What payment methods do you accept?

We accept all major credit/debit cards (Visa, MasterCard, JCB) and PayPal for secure online transactions.

Is my payment information secure?

Yes, we use industry-standard encryption for all transactions. We never store complete payment details on our servers.

Can I get a VAT invoice for my purchase?

Yes, all orders automatically receive a VAT invoice emailed to your registered address. You can also request additional copies at [email protected].

What are your delivery options?

We offer two convenient shipping methods:
– Standard Express (£12.95): 10-15 business days via DHL/FedEx with tracking
– Free Economy (orders over £50): 15-25 business days via EMS

How long does order processing take?

All orders are processed within 1-2 business days. You’ll receive tracking information once your items (like ergonomic chairs or bench desks) leave our Sunderland warehouse.

Do you ship internationally?

Yes, we ship globally excluding some Asian and remote regions. Delivery times vary by destination – contact us at [email protected] for specific country inquiries.

Why might my furniture arrive in multiple packages?

Large items like cluster desks or boardroom chair sets may ship separately for protection. Packages typically arrive within 1-2 days of each other via our premium couriers.

What is your return policy?

You have 15 days from receipt to initiate returns for damaged or unsatisfactory items. Please contact our customer service team at [email protected] to arrange collection.

How should I return bulky items like office chairs?

We recommend using the original manufacturer packaging for ergonomic chairs to protect adjustment mechanisms. Our team will provide specific return instructions based on the product.

Do you offer product warranties?

Yes, most items come with manufacturer warranties (typically 1-5 years depending on product category). Warranty documentation is included with your delivery.

How do I track my order?

You’ll receive real-time tracking information via email once your order ships. For Braemar Pro or Alpha Plus furniture orders, you can also track through our courier partners’ websites.

What if I need assembly instructions for my furniture?

Most items include printed instructions. For digital copies or missing documents, email [email protected] with your order number and product details.

Can I modify or cancel my order after placement?

Contact us immediately at [email protected] if your order hasn’t entered processing (within 24 hours). We’ll make every effort to accommodate changes.